Shipping, Returns & Refunds

Shipping 
Delivery across South Africa (main & regional areas only) will cost R99.

There may be an additional charge for delivery to remote areas.

We endeavour to deliver within 3 to 5 business days. Outlying towns and regional areas can take up to 7 business days. Items made to order have a 3 to 28 day lead time. Please refer to the product description for more details. In the case of exceptional circumstances, delays may occur.

For all international orders, please contact saintmilan@gmail.com.

Insurance 
Should you require delivery insurance for your order, please contact saintmilan@gmail.com.

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging in a saleable state. You’ll also need the receipt or proof of purchase. We will refund the cost of the goods less transport costs.
To start a return, you can contact us at saintmilan@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returns are not eligible on Outlet items. 

You can always contact us for any return question at saintmilan@gmail.com.
 
Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
Unfortunately, we cannot accept returns on sale items or gift cards.
 
Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 
Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less transport costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.